We are writing to you today with a message that comes from a place of deep reflection and genuine commitment. At Yozax, we’ve always prided ourselves on providing a free eSIM service that challenges the norm and makes mobile connectivity accessible for everyone. However, as many of you know, our journey hasn’t been without its hurdles. We’ve faced a series of challenges—both financial and technical—that have hindered our ability to provide the level of service and innovation that you deserve. We want to take full responsibility for these setbacks, but more importantly, we want to share our plans for a brighter future.
Acknowledging Our Challenges
Running a self-funded startup, especially in an industry as competitive and fast-moving as mobile technology, has been incredibly difficult. We’ve had to balance financial constraints with the ambitious goal of offering free, high-quality eSIM services. Unfortunately, these challenges have led to several technical issues that many of you have experienced—delays, service interruptions, and frustrations that we know have impacted your trust in us.
We want to acknowledge that these issues have not only been disruptive but have also affected your experience with Yozax. Whether you’ve faced delays in receiving your eSIM or encountered issues with the service itself, we understand your frustration. We are deeply sorry for not meeting the high standards you expect from us, and we want to assure you that we’ve learned a great deal from these experiences.
A Fresh Start: Rebranding and Building for the Future
Taking a hard look at our past, we realised that a fresh approach was necessary. We’ve made the difficult decision to rebrand from SEEEK and start anew, but this is not a step backward. Instead, it’s an opportunity to learn from our mistakes, reassess our goals, and take concrete steps to improve. This is a rebirth of Yozax, with a renewed focus on providing you with a reliable and innovative eSIM service that truly meets your needs.
To support this new chapter, we are launching our Founders Plan—a special initiative designed to help us raise the funds we need to overcome our financial challenges and build the network you deserve. This plan is essential for ensuring the long-term sustainability of Yozax, and we are offering it to you as a way to show our appreciation for your continued support.
Founders Plan: What You Get
The Founders Plan is designed to offer you exclusive benefits while helping us fund the next phase of Yozax’s development. By signing up, you’ll gain instant early access to new features, priority support, and more. Here’s a full list of what the Founders Plan includes:
- Instant Early Access: Skip the queue and get your eSIM instantly. No more waiting in line—your eSIM will be delivered as soon as possible, with no delays.
- Premium Support: As a Founder, you’ll have direct access to our dedicated support team, ensuring your issues are addressed promptly and effectively.
- Exclusive Mobile Wallpaper Bundle: Get a collection of beautiful, custom mobile wallpapers designed just for our Founders.
- Community Founders Badge: Show off your special status with a unique badge that signifies your support for Yozax’s future.
- 10% Discount for Life: As a Founder, you’ll receive a permanent 10% discount on all Yozax products, making it even easier to stay connected.
- Early Access to New Features and Countries: Be the first to try out new features and enjoy our expanding global network.
- £5 Credit: Get a £5 credit to use on future services or products, as our way of saying thank you for your support.
The Founders Plan is not just a way for you to receive exclusive perks—it’s a crucial step in ensuring that we can continue to improve and expand our network, allowing us to provide the quality service you’ve been waiting for.
For Our Existing Users
If you are one of our existing users and already have an eSIM, we want to make sure that you are taken care of during this transition. Please contact our support team, and we will guide you through the process of continuing your service and exploring your options.
For those who do not yet have an eSIM or need to order a new one, we are preparing for a smooth and issue-free experience starting February 1st. We recommend placing your order soon to avoid losing your place on the waitlist. Rest assured, we are committed to delivering your eSIM as quickly as possible with no further delays.
Creating a New Account
To ensure that we’re able to provide the best possible experience moving forward, we ask that all users create a new account. This will allow us to provide you with a fresh start and better tailor our services to your needs. If you choose not to rejoin Yozax, please note that your account data will be automatically removed 30 days from the publication of this post.
Moving Forward Together
We know that many of you have experienced frustration and disappointment with Yozax in the past, and we do not take that lightly. But we believe in our mission, and we believe in the future we are building together. With the launch of the Founders Plan and our commitment to learning from our past mistakes, we are confident that we can provide you with the service you deserve.
This is just the beginning of a new chapter for Yozax, and we are incredibly grateful for your patience, understanding, and continued support. We’re excited to bring you along on this journey as we work toward a better, stronger future.
Thank you for being part of the Yozax family. Together, we will reach new horizons.
Sincerely,
The Yozax Team
4 replies on “A New Horizon (Important Update)”
Hello,
I already had an 3GB eSim under seeek which I Player for and have read here that I have to contact you for the Transition.
As I have Tried to log in into my Account I get the Massage that my email is unknown.
What do I have to do to get my Account back?
Best regard
Richard
Hi Richard,
Thank you for your comment. To resolve this issue you will need create a new account and place an order for a Free eSIM here: https://yozax.com/product/free-data-esim/
Once you have placed this order you will need to let me know by opening a ticket here: https://support.yozax.com/hc/en-gb/requests/new. If you can, please include proof of purchase to your ticket.
Once you have submitted your request I will personally get this issue resolved asap for you!
Hallo,
ich hatte an Seeek 5 Euro für die Beschleunigung gezahlt aber keine eSIM mehr erhalten. Wie geht es damit weiter?
Viele Grüße
Marcus
Hi Marcus, please place an order for a new eSIM here and then email hello@yozax.com with proof of purchase (receipt or bank statement) and we can get this transferred over for you!
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Hallo Marcus, bitte sende eine E-Mail mit einem Kaufbeleg (Quittung oder Kontoauszug) an hello@yozax.com und wir können den Betrag für dich überweisen!